Practice Sheet

Living Waters Family Medical Practice

Dr. Varatharajan (Rajan) MBBS, FRACGP, DCH, DFP

Dr. P Castleman MBBS (Hons)

Registered Nurses: Imashi Panagoda Don

Address
10 Artillery Cres Seven Hills, NSW 2147
PH: 9624 6644
FAX: 9624 2526
email: contact@livingwatersmedical.com.au
www.livingwatersmedical.com.au

Practice Hours:

Monday & Tuesday 8am - 12.30pm & 2pm – 8pm

Wednesday – Friday 8am – 12.30pm & 2pm – 5pm

Saturday - Temporarily closed

Sundays & Public Holidays closed.

Appointments

Appointments are available between:

Monday & Tuesday 9.30am - 12.00pm & 2.30pm – 7.30pm
Wednesday & Friday 9.30am - 12.00pm & 2.30pm – 4.30pm

These appointments are scheduled at 15 minute intervals. If more than one member of your family needs to see a Doctor please advise the receptionist at the time of the booking to ensure following appointments are not delayed. Longer consultation times are available. Priority is given to appointments over walk-ins. Emergencies and patients who require urgent medical attention will be given first priority.

Patients are encouraged to request their preferred GP for consultations when making appointments.

Upon having a test of any kind, patients are encouraged to make appointments in order to receive their test results.

After Hour Arrangements

For all after hour services please call Sydney Medical Service Co. on 87246300. This is a bulk billing service.

Recalls & Reminders

The surgery provides a reminder system through our computer software as well as National/State reminder registers. Patients are advised to inform the doctor if they wish to be excluded from these registers.

There is also a procedure for recalls in which the receptionist or Nurse will contact the patient when further check-ups are required.

We encourage patients to participate in decision making about their own healthcare and Specialist referrals.

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html

If you would like to have your medical records transferred to us from another medical practice please ask the receptionist and this will be organised for you. Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage.

Privacy Page

Home Visits & Telephone Access

Home visits are available to regular patients of the practice whose condition prevents them from attending the surgery.

The Doctors at the practice may be contacted during normal surgery hours. If the doctor is in consultation with another patient a message will be taken and the receptionist will advise you when it is likely the doctor will return your call. Your call will always be put through in an emergency. Telephone consults will no longer be bulk billed. The receptionist will advise the cost at the time of making the appointment.

Services Available

Home visits, check-ups, family planning, pap smears, pregnancy tests, ECG - heart checks, counseling, vaccination - children’s & travel, minor surgery - stitches, lesions removed, liquid nitrogen - freezing therapy for sunspots and warts etc., nutritional advice, sports medicine, fracture management, skin checks.

The doctors at this practice follow the guidelines according to the RACGP. If you would like any more information regarding your health you can go to: www.drsref.com.au, www.mydr.com.au, or www.medicareaustralia.gov.au.

Practice staff are fluent in Tamil & Sinhalese. Interpreter services are accessible for other languages.

Please see the Reception staff.

Fees and Billing arrangements

We bulk bill all valid Medicare cardholders. Those without a current Medicare card will be charged $70.00 which is payable at the time of the consultation. Employment and Driving Medical examinations will incur an out of pocket expense. You will be advised of the amount when making the appointment.

Patient Health Information:

We follow the confidentiality guidelines as recommended by the Royal Australian College of General Practitioners.

Under special circumstances, patients may request access to their own health information (charges may apply)

Feedback

To enable us to provide a better service we would appreciate if you could use our suggestion box for all your comments, suggestions and complaints.

If you feel your complaints are not being dealt with appropriately you can contact the NSW Health Care Complaints Commission on 1800043159 or alternatively you can write to the Health Care Complaint Commission, Locked Bag 18, Strawberry Hills NSW 2012.